Violy VIP Service Agreement

[Important Notice]

In order to use the Violy VIP service, please carefully read, understand and abide by the "Violy VIP Service Agreement" (hereinafter referred to as "this Agreement"). This Agreement is jointly concluded by you and Shenzhen Mango Future Technology Co., Ltd. (hereinafter referred to as "Violy" or "Violy Company"), and has the effect of a contract.

  • The clauses in the Agreement that have a major interest in your rights and interests, including but not limited to clauses related to exemption or limitation of liability, clauses restricting user rights, clauses agreeing on dispute resolution methods and jurisdiction, etc., may be bolded, color marked or highlighted by other reasonable means to prompt your attention and ask you to focus on reading.
  • If you do not agree with any or all of the terms of this Agreement, please do not activate or use this service.
  • If you choose this service, you can proceed to the next step or use the service by accepting it (including but not limited to clicking to agree, activating or renewing fees, conducting transactions related to VIP services, accepting gifts, participating in activities, or performing any other form of confirmation operation, collectively referred to as: the form of accepting the service), to indicate that you have read, understood and agreed to sign this Agreement, and voluntarily accept and abide by all the stipulations of this Agreement.
  • If you are under the age of 18, please read this Agreement accompanied by a legal guardian, and pay special attention to the terms of use for minors.
  • If you are the legal guardian of a minor, we hope you can reasonably set the usage time of the minor and cultivate healthy usage habits.

1. Definition and description of the Agreement

1.1 [Violy VIP and account]
If you need to use and enjoy the VIP service, you need to authorize and log in with the mobile phone account or social account that you have the right to use. You are a Violy VIP within the validity period of the membership period, and are also referred to as "you", "user" or "member" under this Agreement.

1.2 The content of this Agreement also includes the relevant agreements, platform rules, membership rules and other content about the service that have been released by the Company and may be released or updated from time to time. Once the above content is officially released, it will be an integral part of this Agreement and will also be effective for both parties.

Due to the wide range of services we provide to you, some additional terms or product requirements (including but not limited to age requirements, etc.) will be added and applied. Relevant terms will be provided together with the provision of services, and your use of these services will make the relevant terms a part of this Agreement.

1.3 Violy VIP service, that is, the membership rights and special services that a Violy VIP can enjoy in the Violy App, and may also enjoy some of the special or time-limited benefits of Violy, including but not limited to evaluation, follow-up, piano accompaniment, custom segmented practice, etc. This Agreement is also referred to as the "VIP Service" or the "Service".

1.4 Membership rules, that is, the user rules, activity rules, usage rules, announcements, tips, notices, online FAQs, etc. for the VIP users of Violy published and revised from time to time by the Violy service provider.

1.5 The service provider refers to Shenzhen Mango Future Technology Co., Ltd., which provides you with the "Violy" App service, referred to as "Violy" or "Violy Company" in this Agreement.

1.6 Member data refers to various data recorded by the server during your use of Violy, including but not limited to login records, browsing records, practice records, download cache records, uploaded files (including but not limited to sheet music, audio, video, etc.) records, operation behavior logs, purchase logs, recharge records, messages, comments, membership period and other data.

1.7 Intellectual Property Rights. Shenzhen Mango Future Technology Co., Ltd. is the intellectual property rights holder of the Violy App. All copyrights, trademarks, patents, trade secrets and other intellectual property rights and other legitimate rights and interests of Violy, as well as all the information content (including text, pictures, music scores, audio, video, etc.) related to Violy, are protected by the laws and regulations of the People's Republic of China and the corresponding international treaties concluded by the People's Republic of China. Violy enjoys the above intellectual property rights and legitimate rights and interests, except for the rights that the relevant rights holders should enjoy in accordance with the law. Without the prior written consent of Violy, you may not use Violy in any way (including Violy as a whole and all the contents, components or elements involved in Violy) for commercial use. Violy may involve intellectual property rights of third parties, and if such third parties have requirements for your use of such intellectual property rights in Violy based on this Agreement, Violy will notify you of such requirements in an appropriate manner, and you shall comply with them as well.

1.8 Modifications to the Agreement. Violy has the right to modify this Agreement (including the components of this Agreement) (modifications include changes, additions, and reductions of the corresponding terms). Once this Agreement is modified, Violy will prompt or publicize it on the relevant page; please be sure to read it carefully. If you do not agree to the modification of this Agreement, you can stop using the service. If you choose to continue using the service, you can take the form of accepting the service for the next step or continue using the service to indicate that you have accepted all the modifications to this Agreement. If you have any questions, you can consult our customer service according to Article 8 of this Agreement. The updated version of this Agreement shall become effective on the date of publication of the updated version.

1.9 In the process of using the Violy VIP service, you shall abide by, including but not limited to, the Copyright Law of the People's Republic of China, the Cybersecurity Law of the People's Republic of China, the Regulations of the People's Republic of China on the Security Protection of Computer Information Systems, the Computer Software Protection Regulations, the Regulations on the Protection of Information Network Dissemination Right and other laws and regulations related to computer and Internet regulations; you shall abide by public order, respect social morality, shall not endanger network security, and shall not use the network to endanger national security, honor and interests, incite subversion of state power, overthrow of the socialist system, incite secession, undermine national unity, advocate terrorism or extremism, advocate ethnic hatred or ethnic discrimination, spread violent, obscene and pornographic information, fabricate and spread false information to disrupt economic and social order, or engage in activities that infringe on the reputation, privacy, intellectual property and other legitimate rights and interests of others. In any case, once Violy reasonably believes that the user has engaged in the above behavior, it can terminate the service to the user at any time without prior notice.

1.10 If you see other paid services other than the VIP service on Violy, and want to know about the related services, please read the rules or service agreements on the relevant service pages carefully.

2. Account management and use

2.1 Due to the necessity of providing you with services, you need to fill in some necessary information in the process of applying for the VIP service. Please keep the information true and update it in time so that Violy can provide you with help, or serve you better. If your information is incomplete or inaccurate, the use of the services may not be available or may be limited.

2.2 You should ensure the authenticity of the account registration information. If your personal information is untrue and the consequences are unfavorable to you, Violy Company will not be responsible for any consequences. If you use another user's mobile phone number or social account to activate VIP, Violy Company has the right to stop the service function of the account and cancel the VIP qualification of the account without any compensation or refund.

2.3 Violy Company especially reminds you that you should keep your account and password properly. When you are finished using it, you should exit safely. You may suffer account theft, password theft, and use/transfer of virtual property due to your poor custody, and you are solely responsible for it.

2.4 Violy Company and users are committed to the protection of personal information, and protecting users' personal information is a basic principle of Violy. Without your consent, Violy will not disclose your personal information to any other company, organization or individual, except as otherwise provided by laws and regulations and this Agreement.

2.5 In the event of any of the following circumstances, the Company has the right to disclose or process the user's information:

  • (1) Disclosure with the consent of the user;
  • (2) Necessary for the conclusion and performance of this Agreement;
  • (3) Necessary to respond to social emergencies, or to protect the life, health and property safety of natural persons in emergencies;
  • (4) Conduct news reports, public opinion supervision and other acts for the public interest, and process personal information within a reasonable range;
  • (5) To deal with personal information disclosed by individuals themselves or other legally disclosed personal information within a reasonable range;
  • (6) According to the relevant provisions of the law, or the requirements of administrative or judicial organs, to disclose to others or administrative or judicial organs;
  • (7) Other circumstances that Violy Company deems appropriate to disclose for the purpose of user service;
  • (8) Other circumstances that may be disclosed by the Company according to law or contract.

2.6 You understand and agree that, in order to provide better services to users, Violy Company can:

  • (1) Use the information you submit; the results of the use may be inaccurate, so please make an independent judgment when using related services;
  • (2) Use information such as your nickname, avatar and relevant operation information in the VIP service, and show it to yourself and other users through the services provided in the Violy service.

3. Acquisition and Termination of VIP Services

3.1 You should obtain VIP services through the official designated channels that have been and will be added in the future. When you use a specific method to activate the VIP service, you must carefully check the account number, term, price, membership rights and other specific information, and confirm that you agree to the relevant agreement and use method. After the activation is completed, no transfer or refund is allowed.

3.2 You shall not open the Service for yourself or others in any of the following ways:

  • (1) Open this service for yourself or others for the purpose of non-personal use such as profit and business;
  • (2) Open this service for yourself or others through any program or software such as robot software, spider software, crawler software, and screen refresh software;
  • (3) Open the service for yourself or others by any improper means or in a way that violates the principle of good faith;
  • (4) Open this service for oneself or others by means other than those designated by Violy;
  • (5) Open this service for yourself or others by infringing on the legal rights and interests of Violy or others;
  • (6) Open this service for yourself or others by other means that violate relevant laws, administrative regulations, national policies, public order and good customs.

3.3 The term of this service is subject to the term displayed after you choose and successfully activate it. You can also log in to the Violy member center to inquire about the term of various services. Before the VIP service expires, Violy Company may prompt you to renew the fee. If you do not renew the VIP service on time before the expiration of the VIP service, Violy will stop providing you with the VIP service.

3.4 You understand, know and agree that during the service period of this service, due to non-intentional behavior of the Company, including the resolution of Violy malfunctions, server maintenance, adjustment, upgrade, and third-party infringement handling, etc., which may affect your normal use, you agree to exempt Violy from responsibility for the adverse consequences arising from the above situation, and do not require additional compensation from Violy.

3.5 After becoming a VIP, if you apply to cancel or terminate the VIP service under the circumstance that it is not the fault of the Company, you will not have the right to ask the Company to refund the membership service fee you have paid. After the VIP qualification is cancelled/terminated, you can no longer participate in the VIP privileged activities, and can no longer enjoy the various VIP privileged services and value-added services provided by Violy Company.

3.6 Both parties agree that in the event of any of the following circumstances, the Company has the right to interrupt or terminate one or more services provided to you at any time according to the actual situation and without notice, and terminate your VIP qualification:

  • (1) According to laws, regulations and policies, you should submit real information, but the personal information you provide is untrue, or inconsistent with the information at the time of registration and fails to provide reasonable proof;
  • (2) You violate relevant laws, regulations, policies or the stipulations of this Agreement and relevant rules and regulations;
  • (3) In accordance with the provisions of the law or the requirements of the competent authorities;
  • (4) For safety reasons or other necessary circumstances.

3.7 If you obtain VIP services by illegal means or improper means, or through channels other than those designated by Violy, or maliciously refund the fees by exploiting loopholes in different channels, Violy has the right to terminate your VIP service immediately without any need to give any compensation, and without the need to refund the activation fee. Unofficial channels include but are not limited to e-commerce platform charging, private charging or other unauthorized channels. All kinds of losses caused by your use of unofficial channels shall be resolved by you and the unofficial channels, and Violy Company is not responsible.

4. Special agreement for VIP service

4.1 [Differences in equipment and systems] After you activate this service through the designated channel of Violy, the specific services you can actually use may differ due to differences in the software version, equipment, operating system, etc. you use or other third-party reasons. You understand and agree to waive the relevant responsibilities of Violy for any inconvenience this may bring.

4.2 [Advertising Service]
You understand and agree that in the process of using Violy, you may see commercial advertisements or other types of commercial information (including but not limited to: [screen-opening advertisements, banner advertisements, button advertisements, floating advertisements, pop-up advertisements, pause advertisements, etc.] and emerging advertisement forms that may appear in the future according to Violy's business arrangement). Violy will minimize the impact of the above advertising services on your experience. You understand and agree that Violy can send you practice reports, public welfare courses, member benefits, preferential activities and other information through mobile phone text messages, App notifications, announcements or other methods.

4.3 [About Charges]

  • (1) This service is a fee-based service provided by Violy. You must pay the corresponding fee according to the charging standard of this service before you can use this service. In addition, you may also enjoy and use this service by participating in activities and other official methods recognized by Violy.
  • (2) Violy may modify and change the relevant rights and interests, charging standards, methods, etc. of this service according to the overall planning of the service. The aforementioned modifications and changes will be displayed on the corresponding service page. When you take the form of accepting the service for the next step or continue to use the service, it means that you have accepted all the modifications to this Agreement. According to the actual situation, Violy will give different discounts to VIPs who have recharged and renewed in different stages or activities. The specific preferential policies are subject to the information published on the relevant service pages.

4.4 [Usage Guidelines]

  • (1) Do not use this service to publish, transmit, disseminate, or store content that endangers national security and unity, undermines social stability, violates public order and good customs, insults, slanders, is obscene or violent, or any content that violates national laws and regulations;
  • (2) Do not use this service to infringe any legal rights such as intellectual property rights, trade secrets, property rights, reputation rights, etc. of Violy or any third party;
  • (3) This service is a fee-based service; for infringing or destroying the act of collecting fees by any means, Violy holds the right to hold the perpetrator responsible and claim compensation;
  • (4) Do not use this service to conduct any acts that endanger or are suspected of endangering minors;
  • (5) Do not use this service to maliciously fabricate facts, conceal the truth to mislead or deceive others, or publish or disseminate advertising information and junk information;
  • (6) Do not use this service to engage in any behavior that violates laws, regulations, policies, public order and good customs, social morality, etc.

4.5 You fully understand and agree that you must be responsible for all behaviors under your login account, including but not limited to any content you publish and any consequences arising therefrom. You should make your own judgment on the content of this service, and bear all risks arising from the use of the content, including the risk arising from reliance on the correctness, completeness or usefulness of the content.

4.6 You understand and agree that the services provided to you by the Company may include related services provided by the Company under the authorization of the legal right holder. Therefore, due to the time, scope and restrictions of the authorization of the Company by the right holder, Violy Company will make certain restrictions on the region where the relevant service users are located, and the time, content, geographical scope, terminal equipment, etc. of the user's use of the service. For the aforementioned reasons or other third-party reasons that make you unable to enjoy related services, Violy does not need to assume any responsibility.

4.7 [Login Restrictions]

  • (1) The Violy Premium account is exclusively authorized for use within the Violy App and is strictly limited to individual use. Each account is intended for use by a single individual and may not be shared or used by others.
  • (2) In the event of any violation of the above restrictions, all resulting losses shall be borne solely by yourself. Violy reserves the right, at its sole discretion, to take measures including but not limited to restricting login access, limiting functionality, suspending services, or terminating the account to address such violations.

4.8 [VIP extra fee]
You understand and agree that after you successfully activate the VIP service, in addition to your membership rights, there is still content that you need to pay for, including but not limited to:

  • (1) Based on the requirements of the copyright owner, some scores and albums are not included in the VIP service, and you need to pay additional fees.
  • (2) For other types of content that require additional payment, please pay attention to the payment instructions on the relevant pages. For the above-mentioned service contents that require additional payment, Violy will remind you on the corresponding page with a prominent mark. Please read the page description before purchasing the additional payment content, and choose whether to purchase it according to your own needs. After you have paid successfully, such additional paid content may have corresponding usage and/or validity period restrictions (please refer to the purchase page description for details). At the same time, you understand and agree that after a certain period of time, Violy has the right to provide some content in the additional paid content to other members/users for free listening/playing.

4.9 VIP rights cannot be transferred between the user's bound mobile phone number and social account.

4.10 If Violy finds or receives reports from others that the information you publish violates this Agreement, Violy has the right to make independent judgments and take technical measures to delete, block or disconnect the link. At the same time, Violy has the right to take measures, including but not limited to suspending or terminating this service, and pursuing legal responsibility, depending on the nature of your behavior. If your actions cause any damage to any third party, you should be solely responsible; if the Company suffers losses due to it, you should also compensate.

5. Limitation of Liability

5.1 You know and agree that the content uploaded, published or transmitted by the user on the platform is the user's personal behavior, and Violy has the right to review and delete it, but Violy does not take responsibility for the accuracy, authenticity, availability, security, integrity and legitimacy of such information and content, and you hereby agree to waive the related responsibilities of Violy.

5.2 To the extent permitted by law, Violy is not responsible for service interruption or loss of account or property in the account caused by the following circumstances, including but not limited to:

  • (1) Damage by computer viruses, Trojan horses or other malicious programs, or hacker attacks;
  • (2) Communication line failures, network or computer failures, and system instability in the telecommunications departments;
  • (3) Your misconduct;
  • (4) You activate/use the VIP service in a way that is not authorized by Violy;
  • (5) Other circumstances that are not the fault of Violy and cannot be controlled or reasonably foreseen.

5.3 If you come into contact with content that violates the law or regulations, makes people feel uncomfortable, or even causes fear and disgust, please contact Violy in time to deal with it. Thank you very much for your assistance.

5.4 When you use, view, share, repost, forward, and recount related information and content ("use behavior"), you should make independent judgments and use them legally. For any damage to yourself and any damage to third parties caused by your use behavior, Violy does not assume any responsibility.

5.5 Violy obtains the right to deal with illegal content in accordance with this Agreement. This right does not constitute an obligation or commitment of Violy, and Violy does not guarantee timely detection of illegal acts or corresponding handling. Under no circumstances should you be gullible with borrowing, asking for passwords or other network information involving property. If it involves property operations, please verify the identity of the other party first, and please always pay attention to the tips on preventing fraud and crimes issued by Violy Company.

5.6 You understand and agree that the VIP services provided to you by Violy Company may be changed, interrupted, suspended or terminated due to changes in laws, regulations or regulatory policies, requirements of rights holders or copyright owners, requirements of law enforcement or judicial authorities, complaints from other third parties, etc., including but not limited to the right to temporarily or permanently remove the music scores and other content involved in the VIP service, stop providing playback, evaluation, and follow-up, stop providing download or cache, and limit the equipment terminals that provide services. If you are unable to enjoy VIP related services or content due to the aforementioned reasons or other reasons, your prior consent is not required, and Violy does not need to assume any responsibility.

6. Modification and termination of the Agreement

6.1 The suspension or termination of this service includes the following situations:

  • (1) The user voluntarily suspends or terminates the subscription, including but not limited to failure to renew the subscription upon expiration;
  • (2) Due to the user's breach of contract, the Company voluntarily suspends or terminates the service;
  • (3) Suspending or terminating the service due to the requirements of the state or relevant departments or the occurrence of force majeure events;
  • (4) Other services that should be suspended or terminated in accordance with laws and regulations.

6.2 Due to the special nature of Internet services, legal compliance requirements or changes in authorization, Violy has the right to modify, change, suspend or terminate some or all of the services (hereinafter collectively referred to as "change behavior"). You agree and understand that the service provided in accordance with any stipulations in this Agreement can be changed, interrupted or terminated under the circumstance that Violy has made an announcement or notification, and Violy shall not be liable to you or any third party for this; but at the same time Violy will minimize the impact of the change behavior on you. After the change of behavior occurs, when you find that you cannot log in or enjoy the service, you can consult our customer service staff.

6.3 Processing after suspension or termination:

  • (1) Except for the responsibilities stipulated by law, the suspension or termination of this service shall not be liable to the user or any third party;
  • (2) Unless specifically specified in this Agreement, the fees already collected will not be refunded;
  • (3) Relevant member data information will be retained for a certain period of time, and other member rights and interests will be changed or reduced according to the website regulations;
  • (4) For the ongoing platform transaction, Violy will make a reasonable judgment according to the situation on whether to continue or terminate the relevant transaction, and decide whether to refund or deduct the relevant fees as liquidated damages according to the situation.

7. Terms of Use for Minors

7.1 If you are under the age of 18, you are a minor, and you should read this Agreement and use the VIP service under the guardian's supervision and guidance, and have obtained the guardian's consent.

7.2 If the guardian agrees that the minor uses the VIP membership service, he must apply for consumption in the name of the guardian. The minor's use of the VIP service and the exercise and performance of the rights and obligations under this Agreement shall be deemed to have obtained the guardian's approval.

7.3 Minor users should pay attention to the following matters when using VIP services, improve safety awareness and strengthen self-protection:

  • (1) When filling in personal information, strengthen the awareness of personal protection to avoid harassment of personal life by bad actors;
  • (2) Under the guidance of guardians or teachers, learn to use the Internet correctly;
  • (3) Avoid random meetings with strangers or participation in social activities, so as to avoid criminals taking advantage of it and endangering their own safety.

7.4 Guardians and schools should give more guidance to minors when using VIP services.

8. Other agreements

8.1 [Notice]

  • (1) All notifications to users under this Agreement can be sent through client push, official account notifications, mobile phone short messages reserved by customers, or regular mail transmission, and such notifications are deemed to be delivered to the user on the date of sending.
  • (2) In order to facilitate you to receive relevant notices, you should ensure that the contact information you have reserved is correct and valid, and log in to your Violy account to modify it in time after any change. If you fail to provide correct contact information or fail to inform of new contact information in time, resulting in failure to receive notifications in a timely manner, you will be responsible for the losses and legal consequences arising therefrom.
  • (3) Violy can send you various notices through one or several of the above methods, and the content of such notices may have a significant beneficial or adverse impact on you, so please make sure that the contact information is valid and pay attention in a timely manner.

8.2 The place where this Agreement is signed is Bao'an District, Shenzhen City, Guangdong Province, the People's Republic of China.

8.3 The establishment, entry into force, performance, interpretation and dispute resolution of this Agreement shall be governed by the laws of the Mainland of the People's Republic of China (excluding conflict of laws).

8.4 If there is any dispute between you and Violy Company, you should first resolve it through friendly negotiation; if the negotiation fails, you agree to submit the dispute to the "Shenzhen Court of International Arbitration" for coordination and settlement.

8.5 If, for any reason, the terms of this Agreement are partially invalid or unenforceable, the remaining terms are still valid and binding on both parties.

8.6 The headings of all clauses of this Agreement are for reading convenience only, have no actual meaning in themselves, and cannot be used as the basis for the interpretation of the meaning of this Agreement.

8.7 If you have any questions about the content of this Agreement, please give feedback through the "Help and Feedback" of the Violy client, or contact Violy customer service for consultation.

Shenzhen Mango Future Technology Co., Ltd.